ManGo Travel

Travels to St. Petersburg and all Russia

+7 812 916 95 94

Skype: mangorussia

Booking and Cancellation rules

BOOKING RULES

Rates

·         All prices are given per room per night in RUB

·         All taxes included, if not stated the other;

·         All rates are NET inclusive service charges;

·         Surcharges may apply during certain dates due to trade fairs, conventions and other special events or holiday periods (Christmas, New Year, Easter).

·         Visitors to Russian Federation are charged Registration Fee to be paid upon arrival in Russia while checking in the hotel (unless otherwise stated).

·         All prices are subject to change without notice. Exact rates are confirmed at the time of booking.

Check-in/Check out

·         Check-in cannot be generally guaranteed prior to 2:00 pm (at local time). Check-out is normally required by 12:00 noon (at local time), if other time not mentioned in confirmation

·         Late arrival is to be mentioned in the request. The hotel cancels booking automatically after 6 p.m. on the day of check-in if it is not informed about late arrival in advance;

·         Early check-in & Late check-out are possible upon request. All the conditions as to these services are indicated in the confirmation form in each specific case;

Weekends

·         Usually the Weekend rates are applied from Friday to Sunday (with check out on Monday)

Extra bed and Children

·         Room sizes in hotels can vary, therefore extra beds are subject to availability of suitable rooms. Please note that an extra bed may be a ‘rollaway’ bed. The prices for extra bed are given on request.

·         There may be special rates for children available at the hotel upon your request.

Hotel category

·         Please note that the hotel ratings used in this catalogue refer mainly to local classifications.

·         The term ‘hotel’ includes motels, inns and other equivalent establishments according to local classification.

·         Hotels not included in the list can be booked upon request.

Group

·         Group: usually the number of persons in a group is 10 pax or more. More detailed information you can get upon request;

·         Group rates can be booked upon request;

   

 

CANCELLATION POLICY

Cancellation of accommodation services:

FIT reservations:   Depending on  the season, cancellation from 72 to 24 hours and less prior to the date of check-in or “no show” is subject to payment of cancellation fee that is 100% of the price of the booked room for one night. Exact cancellation conditions are stated in the booking confirmation.

GROUP reservations: Cancellation conditions are to be fixed for each booking individually.

Cancellation of transportation and excursion services:

24 hours prior to the date of arrival or “no show” – 100% of cost for all services.

 

PAYMENT CONDITIONS

·         The payment can be done via Bank transfer, Western Union or Credit card. We accept payments by Visa, MasterCard and Amex, and additional transaction surcharge of up to 3,5% will be applied.

·         The payments can be settled in USD, EURO or RUR.

·         The exchange rate for USD and EURO corresponds to the Central Bank of Russia exchange rate of the currency to RUB on the day of payment. Commission of 2% may apply